FAQ

• How do you engrave images on crystal?

The laser is used in engraving process which etch images and text on crystal. Hence, this can be defined as Laser photo crystal engraving the art of photography which fuses with the advanced 3D laser crystal engraving technology. A special sub-surface laser engraver focuses a laser beam to a specified depth inside a optical crystal glass or K-9 quality glass which has no bubbles or wavy imperfections.  When the laser is engraved on the glass, the focal point of energy is so high that the structure is changed at a small point. With the focused laser light beam, the spot gets ionized and a tiny pit or imperfection is formed, in the same process the laser light beam is moved to the next position which creates another tiny pit, a series of these pits is repeated thousands of times every second until the bottom layer is created. Then, the laser lens is moved up to create a new layer, this layer by layer process is repeated until the 3D model is complete. The entire process of controlling laser beam is done by a computer which is known as Vitrography. 

• What crystal shapes and sizes do you offer?

We offer almost all shapes and sizes. Currently we offer Heart, Diamond, Bev, Trophy, Prestige  which comes in the standard Small, Medium, and Large sizes. 

You can click on the product to see details on what sizes are available in your preferred shape.

• Can you engrave a 3D image like a motorcycle?

Yes of course we can… firstly 3D data will compile on the computer and later the data will engrave into crystal.but remember to put instructions if you have any in the Special Instructions section during placing an order. If the section is empty the designer will make his best  image, text and orientation on crystal. 

• Can you engrave Explicit Content?

The comfortable and safe working environment is very essential for employees to get efficient output. We think Explicit content may create an uncomfortable environment among employees.  We hope for your understanding, cooperation, and patience.

• Can you turn my 2D image into a 3D image?

Yes, we can…we have highly skilled, qualified and trained designers. Our group uses the latest software and laser technology for image conversion which turns 2D into 3D. Our expert team converts a single portrait photo into a 3D photo for 3D photo crystal engraving.

• How do I upload/send my photos?

Click on the Upload Photo button, a window will open allowing you to browse through images stored on your device then you can upload up to three images. You can ask our designer to select the best fitted one, in the Special Instructions Box, in this section  you can crop your image if necessary. We suggest you to upload files between 100kb and 5MB for the best picture quality. 

• What types of image file formats do you accept?

Mainly we accept JPG, JPEG, GIF, TIFF, BMP, and PNG. If your file format is except mentioned please contact at customer care and it will reply on its compatibility. 

• Will the background of my photo show up on the crystal?

It depends, if you have requested in the Special Instruction Section or if the order is on flat crystal the background can be included while engraving in crystal. But if you choose a different shape than flat, the background will automatically be removed. As such if you want to include the background in an engraving feel free to contact our customer service team. Also if there is no specific request i Special Instruction Section designer will be free to make his own best for possible best outcome.

• Can I include more than the recommended number of figures?

The number of recommended figures depends on size and shape of the crystal, small and medium crystals have limited space so the recommended number of figures cannot be added, if more figures are adjusted the etched image might come poorly. 

In case of larger crystals, additional figures can be added with an additional charge. If more figures are included in image, the crystal will be smaller, designer have a less space while engraving.

• Can I see a proof before ordering?

Absolutely! We create a digital proof as a part of the ordering process for all orders.